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Awaiting Order Arrival

I received my order after getting a refund. What can I do?

For returns or refunds, please keep the product in its original packaging, along with all documents confirming your purchase and any refund communications. These are important for smooth coordination with our team and your payment provider.

We aim to respond to all inquiries within 24–48 hours. Thank you for shopping with STOREDEMOSHOOP™ — we’re always happy to help!

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If your parcel is held for customs inspection — especially in cases where the contents appear suspicious (such as many identical items) — additional checks may be required. If you haven’t received an update within 2 hours of the expected delivery status, please contact us immediately so we can help you follow up.

When will I receive my order?

Once your order is placed, it will be processed and shipped within 3 business days. After dispatch, you’ll receive a tracking number that allows you to monitor your delivery in real time.

STOREDEMOSHOOP™ provides an easy way to track the status of your order using your tracking number. This ensures full transparency and helps you stay updated every step of the way.

If you have any questions or experience any issues, don’t hesitate to contact our support team for assistance.