Warranty:
Warranty claims will only be handled through the appropriate channel which is our online form. If you do not supply all of the requested information, your claim may be rejected.
Warranty Period:
Stomp Distribution extends the following warranty coverage for electric bike components:
- Battery:
Coverage: 6 months from the date of purchase.
Stomp Distribution guarantees the battery, encompassing any defects in materials and workmanship. In the event of battery failure within the stipulated warranty period, a replacement will be provided (All depleted batteries should be returned to Stomp Distribution for recycling). Diagnosis of a fault must be conducted by an authorized EBOX dealer.
Batteries will not be eligible for coverage if brake kill switches are removed or if the instructions outlined in the EBOX user manual are not adhered to.
Specifically, during periods of vehicle inactivity, it is essential to recharge the battery at least once a month until regular use is reinstated. Failure to turn off the power switch or neglecting to charge the product for an extended duration may result in the battery reaching a state where it is unable to retain a charge.
- Motor, Controller, and Other Components:
Coverage: 6 months from the date of purchase.
Stomp Distribution provides a trade warranty for the motor, controller, and all other electric bike components, excluding wear and tear parts. This warranty covers defects in materials and workmanship. In the event of a failure of any of these components within the specified trade warranty period, replacement parts will be sent to be fitted by a qualified mechanic.
Warranty invalid if EBOX modified or upgraded in any way. This includes but not exclusive to:
-Disconnecting brake switches
-Bypassing BMS
-Battery voltage changes or battery changes
-Motor/controller changes
-Other electrical modifications
-Mechanical hardware changes suspension etc.
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